Job Description
Launch your career with Coastal Solutions Group! We're seeking passionate individuals with no experience to join our dynamic customer service team in Virginia Beach. Enjoy comprehensive training, a supportive work environment, and competitive benefits while making a real impact on our clients' experiences.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in our CRM system
- Collaborate with team members to improve service quality
- Participate in ongoing training programs
- Meet performance metrics for response time and resolution
- Contribute to team success through collaborative problem-solving
Qualifications
- No prior experience required – we train all new hires
- High school diploma or equivalent
- Strong communication skills (verbal and written)
- Basic computer proficiency
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable attendance and punctuality
- Customer-focused mindset