Job Description
Join Austin's fastest-growing tech company as an Entry-Level Customer Service Specialist! No prior experience required – we provide comprehensive training to launch your career. Enjoy a collaborative environment in the heart of Austin with competitive pay, growth opportunities, and benefits including health insurance and retirement plans. Perfect for recent graduates or career changers seeking stability in Texas' thriving job market.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues using our proprietary CRM system and knowledge base
- Document interactions accurately in Salesforce for quality assurance
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics including response times and satisfaction scores
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office Suite
- Ability to work flexible hours including some weekends
- Customer service mindset with a passion for helping others
- Willingness to learn new technologies and processes