Job Description
Join our dynamic team at Horizon Solutions Group and kickstart your career with no experience required! We're seeking motivated individuals to join our customer service division in sunny Miami. This immediate-start opportunity offers comprehensive training, career advancement pathways, and a supportive work environment. Perfect for recent graduates or career changers looking to grow in the thriving Florida tech and service sectors. Enjoy competitive pay, benefits package, and the chance to build foundational skills in a fast-paced setting.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions in CRM systems with accuracy
- Collaborate with team members to improve service processes
- Adhere to company policies and compliance standards
- Participate in ongoing training programs
- Meet performance metrics for response times and resolution rates
Qualifications
- High school diploma or equivalent (no college experience required)
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn new software
- Positive attitude and willingness to learn
- Ability to work flexible hours including evenings/weekends
- Fluency in English (Spanish a plus)
- Valid Florida driver's license (for occasional off-site duties)