Job Description
Launch your career with Atlanta's leading customer service provider! We're seeking motivated individuals with no prior experience to join our award-winning team. Enjoy competitive pay, comprehensive paid training, and clear growth pathways into leadership roles. Perfect for recent graduates or career changers looking to build professional skills in a supportive environment.
Our 6-week paid training program covers everything you need to succeed, including communication techniques, problem-solving frameworks, and industry-specific knowledge. After training, you'll handle inbound customer inquiries, resolve issues efficiently, and contribute to our 98% customer satisfaction rate.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve billing, product, and service issues with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with technical teams to resolve complex issues
- Meet daily performance metrics while maintaining quality standards
- Participate in ongoing skill development workshops
- Support team initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent required
- No prior experience necessary - we train from scratch!
- Strong communication skills and active listening ability
- Proficient with basic computer applications
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable internet connection for remote work options
- Must pass background check and drug screening