Job Description
Join our award-winning team as an Entry-Level Customer Service Specialist! No experience necessary – we provide comprehensive training to launch your career in Milwaukee's thriving service sector. This full-time role offers competitive pay, benefits, and growth opportunities within a supportive environment. Perfect for recent graduates or career changers looking to build professional skills.
Our ideal candidates are passionate about helping others and eager to learn. You'll work directly with diverse community members, resolving inquiries and ensuring exceptional service experiences. If you're a motivated team player with strong communication skills, we want to meet you!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions accurately using our proprietary CRM system
- Document interactions and maintain detailed case records
- Collaborate with team members to resolve complex issues
- Participate in ongoing training sessions to enhance product knowledge
- Support community outreach initiatives as assigned
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – training provided
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications
- Ability to work flexible hours including weekends
- Valid Wisconsin driver's license (for occasional off-site duties)