Job Description
Launch your career with Phoenix Innovations Group! We're seeking passionate individuals with no prior experience to join our dynamic customer service team. This is your opportunity to develop professional skills while supporting our clients' needs in a fast-paced, supportive environment. We provide comprehensive training and clear career advancement pathways for motivated team players.
Join our award-winning company and become part of London's growing tech hub. Enjoy competitive benefits, flexible working options, and a culture that values growth and innovation.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve client inquiries and troubleshoot technical issues efficiently
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with technical teams to escalate complex problems
- Participate in ongoing product knowledge training sessions
- Contribute to process improvement initiatives
- Uphold company standards for service quality and professionalism
Qualifications
- No prior experience required - we train from the ground up!
- High school diploma or equivalent qualification
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications
- Positive attitude and eagerness to learn
- Ability to work effectively in team environments
- Resilience in handling challenging customer situations