Job Description
Join Horizon Connect Solutions and kickstart your career in London's thriving business district! We're seeking motivated individuals with no prior experience to join our dynamic customer service team. This is your chance to develop professional skills while supporting global clients in a fast-paced, supportive environment. Full training provided – all we need is your enthusiasm and willingness to learn!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve service issues with empathy and efficiency
- Update customer records in CRM systems
- Collaborate with team members to improve service quality
- Participate in ongoing training programs
- Meet daily performance metrics
- Contribute to process improvement initiatives
Qualifications
- No prior experience required – fresh graduates welcome!
- Excellent communication skills in English
- Strong problem-solving abilities
- Proficient with basic computer applications
- Ability to work flexible hours including weekends
- Positive attitude and team player mentality
- Quick learner with attention to detail