Job Description
Launch your career with Coastal Connect Solutions! We're seeking enthusiastic individuals with no prior experience to join our vibrant Brighton-based team. As a Customer Service Specialist, you'll be the face of our growing brand, delivering exceptional experiences to clients across the UK. We provide comprehensive on-the-job training, mentorship programs, and clear career progression paths. Enjoy our modern seafront office with flexible working options and a supportive team culture that values growth and innovation. Perfect for recent graduates or career changers looking to build professional skills in a dynamic environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Update and maintain accurate customer records in our CRM system
- Collaborate with team members to improve service processes and workflows
- Participate in ongoing product knowledge training and skill development
- Support marketing initiatives through customer feedback collection
- Adhere to company policies and data protection regulations
Qualifications
- No prior experience required - we train from the ground up!
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and a customer-first mindset
- Proficient in basic computer applications and willingness to learn new software
- Ability to work independently and as part of a collaborative team
- Positive attitude with resilience under pressure
- Must have legal right to work in the United Kingdom
- Commitment to professional development and continuous learning