Job Description
Join Austin's fastest-growing tech startup as an Entry-Level Customer Service Specialist! No experience needed – we provide comprehensive training to launch your career. Work in our vibrant downtown office alongside industry mentors while supporting innovative solutions that impact thousands of users. Enjoy competitive benefits, flexible scheduling, and growth opportunities into sales, tech support, or team leadership roles. Perfect for recent graduates or career changers seeking a dynamic, supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with empathy and professionalism
- Document interactions in CRM systems while maintaining accuracy and confidentiality
- Collaborate with technical teams to resolve complex product issues
- Identify upsell opportunities through active listening and solution-based recommendations
- Participate in daily team huddles and monthly skills development workshops
- Contribute to process improvement initiatives to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Exceptional communication skills and active listening abilities
- Strong problem-solving mindset and attention to detail
- Proficiency with basic computer applications and willingness to learn new software
- Ability to work flexible hours including evenings and weekends as needed
- Valid work authorization in the United States