Job Description
Ready to launch your career? InnovateKC Solutions is seeking motivated individuals with no experience for our Entry-Level Customer Service Specialist position in Kansas City, MO. We provide comprehensive training and a supportive environment to help you succeed. Join our team of professionals dedicated to delivering exceptional client experiences while growing your skills in a dynamic workplace.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex issues
- Learn and master our product knowledge base
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training sessions to enhance skills
- Identify opportunities to improve customer satisfaction processes
Qualifications
- No prior experience required – we train from the ground up!
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Proficient with basic computer applications
- Positive attitude and eagerness to learn
- Reliable transportation to our downtown Kansas City office
- Must pass background check and drug screening