Job Description
Join our award-winning team as an Entry-Level Customer Service Specialist! No experience required – we provide comprehensive training to launch your career in tech support. Enjoy a collaborative Austin workplace with growth opportunities into IT, sales, or management roles. Perfect for recent graduates or career changers seeking stability and professional development.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Document interactions using Salesforce CRM system
- Collaborate with technical teams to resolve complex issues
- Participate in daily training sessions and skill workshops
- Maintain customer satisfaction metrics above 95%
- Support product launches with promotional campaigns
Qualifications
- High school diploma or equivalent required
- Exceptional communication and problem-solving skills
- Basic computer proficiency (MS Office, internet navigation)
- Positive attitude and eagerness to learn new technologies
- Ability to work flexible shifts including weekends
- Valid Texas driver's license (for occasional site visits)