Job Description
Join Cleveland Solutions Group as an Entry-Level Customer Service Specialist and launch your career in one of America's most vibrant cities! No prior experience required – we provide comprehensive paid training to help you succeed. This is your opportunity to develop professional skills while supporting Fortune 500 clients in our downtown Cleveland headquarters. Our team-based environment offers mentorship programs and clear advancement paths for motivated individuals.
Responsibilities
- Handle inbound/outbound calls and digital inquiries with professionalism
- Resolve customer issues using our proprietary CRM system
- Document interactions accurately in Salesforce database
- Collaborate with team members to achieve departmental KPIs
- Participate in weekly training sessions to enhance product knowledge
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- Excellent communication and problem-solving abilities
- Proficient in basic computer applications
- Positive attitude with strong work ethic
- Ability to work flexible hours including weekends
- Clean background check and drug-free workplace commitment
- Valid Ohio driver's license preferred