Job Description
Are you a motivated individual looking to launch a successful career in the heart of Texas? San Antonio Solutions Group is currently seeking a Entry Level Customer Service Representative to join our dynamic team. We offer comprehensive training, a supportive work environment, and clear pathways for advancement.
In this role, you will be the face of our company, ensuring our clients receive top-tier support. Whether assisting with product inquiries or resolving complex issues, you will play a vital role in our company's growth and reputation.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Health, dental, and vision insurance after 90 days.
- Career development and leadership training programs.
- A vibrant team culture focused on collaboration and fun.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat with a professional and empathetic tone.
- Resolve customer complaints and issues efficiently, escalating complex cases to management when necessary.
- Accurately input and maintain customer data in our CRM systems to ensure up-to-date records.
- Assist in the onboarding process for new clients and explain our products/services clearly.
- Collaborate with the sales and operations teams to improve customer satisfaction scores.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or equivalent required; some college is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency with Microsoft Office Suite and computer navigation.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and home office setup (if remote).