Job Description
Are you looking for a direct hire opportunity in the heart of North Carolina? Apex Support Solutions is currently seeking motivated individuals to join our growing team as Entry Level Customer Service Representatives. We offer a comprehensive training program, no prior experience required, and a clear path for career advancement.
As a Customer Service Representative, you will be the first point of contact for our clients, ensuring a positive experience and resolving inquiries efficiently. This role is perfect for recent graduates or anyone looking to start their career in a professional environment.
Why Join Us?
- Direct Hire: No temp agencies or contracts. We are hiring directly for full-time roles.
- No Experience Needed: We provide paid on-the-job training.
- Competitive Pay: $15 - $20/hr based on performance.
- Growth Opportunities: Promote from within to Team Lead and Management.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Assist customers with product information, billing questions, and order status updates.
- Document customer interactions and feedback accurately in the CRM system.
- Collaborate with team members to resolve complex customer issues.
- Identify opportunities to upsell or cross-sell products and services.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High School Diploma or GED required.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-centric attitude.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work in a fast-paced, dynamic environment.
- Reliable transportation is a plus.