Job Description
Are you looking for a stable career launchpad with no prior experience required? Horizon Digital Solutions is expanding our team in Pennsylvania and seeking motivated individuals to join us as Entry-Level Customer Service Representatives. We are committed to fostering a supportive environment where you can learn, grow, and build a successful professional future.
In this pivotal role, you will serve as the primary point of contact for our valued clients. You will assist with inquiries, troubleshoot basic issues, and ensure every customer interaction leaves a lasting positive impression. We provide comprehensive training to equip you with the skills needed to excel.
Responsibilities
- Handle a high volume of incoming and outgoing customer inquiries via phone, email, and chat with a focus on accuracy and empathy.
- Resolve customer complaints and issues efficiently by identifying root causes and providing appropriate solutions.
- Accurately document all customer interactions, account details, and transactions within our CRM system.
- Collaborate with team leads and cross-functional departments to ensure consistent service quality.
- Stay updated on product features and company policies to provide accurate information to clients.
Qualifications
- High school diploma or GED equivalent is required.
- Strong communication skills (verbal and written) with the ability to listen actively.
- Basic computer proficiency and familiarity with web browsers and email platforms.
- A positive attitude, strong work ethic, and a willingness to learn new processes.
- Ability to work flexible hours, including evenings and weekends if necessary.