Job Description
Are you looking to kickstart your career in a dynamic environment? Apex Support Solutions is urgently hiring for Entry-Level Customer Service positions in Dallas, TX.
We believe in talent over tenure. Whether you are a recent graduate or looking to switch careers, we provide the tools, training, and support you need to succeed. Join a team that values growth and rewards performance.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Zero Experience Needed: We provide on-the-job training and mentorship.
- Full Benefits: Health, dental, and vision insurance from day one.
- Professional Development: Clear pathways for career advancement.
Responsibilities
- Manage inbound and outbound customer communications via phone, email, and chat.
- Assist customers with inquiries, account issues, and product information.
- Maintain accurate records of customer interactions in our CRM database.
- Resolve complaints and escalate complex issues to senior management.
- Collaborate with cross-functional teams to improve service delivery.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High School Diploma or GED (equivalent experience considered).
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed (40+ WPM).
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and a quiet workspace.
- Strong problem-solving skills and a positive attitude.