Job Description
Are you ready to kickstart your career in the heart of the Big Easy?
Louisiana Hospitality Solutions is currently seeking enthusiastic and driven individuals to join our growing team as Entry-Level Customer Service Representatives. We believe in promoting from within and are looking for team players who are eager to learn and grow.
In this role, you will be the first point of contact for our valued clients, ensuring they have a positive experience with our brand. No prior experience is necessary; we provide comprehensive training to set you up for success.
Why Join Us?
- Competitive hourly pay ($16.00 - $18.00)
- Full training program with mentorship
- Opportunities for rapid career advancement
- Supportive and fun work environment
Responsibilities
- Handle Inbound Inquiries: Answer phone calls and emails from customers in a professional and friendly manner to resolve issues and answer questions.
- Customer Support: Assist customers with product information, account inquiries, and service requests.
- Problem Solving: Identify customer needs and provide accurate solutions or escalate complex issues to the senior team appropriately.
- Data Entry: Maintain accurate records of customer interactions and transactions in our CRM system.
- Team Collaboration: Work closely with other departments to ensure customer satisfaction and efficient service delivery.
- Follow-up: Conduct follow-up calls to ensure customer issues have been resolved to their satisfaction.
Qualifications
- Education: High School Diploma or GED required; College degree is a plus but not mandatory.
- Experience: No prior customer service experience required; we train the right attitude.
- Communication: Excellent verbal and written communication skills with a clear and friendly phone manner.
- Computer Skills: Basic computer proficiency and typing skills (30+ WPM).
- Attitude: A positive, professional attitude and a strong desire to learn.
- Availability: Must be available to work full-time hours, including weekends and holidays.