Job Description
Are you looking to launch a rewarding career in the heart of Texas? Houston Connect Solutions is currently seeking enthusiastic and motivated individuals to join our growing team as Entry-Level Customer Service Representatives.
We believe that talent is universal, but opportunity is not. That’s why we provide comprehensive training and mentorship for all new hires. If you are a self-starter with a positive attitude and a desire to learn, this is the perfect place to start your professional journey.
**Why Join Us?**
- Competitive hourly pay ($15.00 - $18.00/hr)
- No prior experience required – we train you!
- Opportunities for rapid career advancement
- A supportive and inclusive work environment
Responsibilities
- Manage inbound and outbound customer inquiries with a focus on satisfaction and retention.
- Resolve customer issues efficiently and professionally using company protocols.
- Assist in the training of new team members by sharing best practices.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Collaborate with cross-functional teams to improve service delivery.
- Identify and escalate complex issues to management when necessary.
Qualifications
- High school diploma or equivalent (GED) required.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, target-driven environment.
- Basic computer proficiency and ability to learn new software quickly.
- Reliable transportation and availability to work flexible shifts.
- A positive attitude and a willingness to learn new skills.