Job Description
We are seeking a motivated and professional Entry Level Customer Service Representative to join our growing team in Kansas City, Missouri. This is a Direct Hire position, meaning we are looking for long-term talent to grow with our company.
In this role, you will serve as the first point of contact for our clients, ensuring a seamless and positive experience. We pride ourselves on providing comprehensive training, so no prior experience is necessary—just a great attitude and a willingness to learn.
Why Join Us?
- Direct Hire: Permanent position with full benefits from day one.
- Growth Opportunities: Clear pathways for advancement within the organization.
- Modern Environment: Work in a collaborative, tech-forward office setting.
Responsibilities
- Handle a high volume of customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints and issues by identifying the root cause and providing effective solutions.
- Update customer records and maintain accurate databases of interactions.
- Collaborate with the sales and support teams to ensure client satisfaction and retention.
- Assist in the onboarding process for new clients by answering logistical questions.
- Document daily operations and provide feedback to management on common customer trends.
- Meet or exceed daily and weekly performance metrics and KPIs.
Qualifications
- High school diploma or equivalent required; Bachelor's degree is a plus.
- Excellent verbal and written communication skills with a focus on clarity and tone.
- Strong problem-solving abilities and attention to detail.
- Basic computer proficiency, including Microsoft Office Suite and CRM software.
- Ability to work in a fast-paced environment while maintaining a positive demeanor.
- Valid driver's license and reliable transportation are required.
- Willingness to undergo a background check and drug screen.