Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and launch your career in San Diego! We're seeking motivated individuals with no prior experience who are passionate about helping others. Enjoy comprehensive training, competitive pay, and growth opportunities in a supportive environment. Perfect for recent graduates or career changers looking to build professional skills.
Why Work With Us?
- Industry-leading onboarding program
- Health benefits after 90 days
- Clear advancement path to senior roles
- Modern downtown San Diego office
- 401(k) with company match
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions in CRM systems accurately
- Collaborate with team members to solve complex cases
- Meet daily performance metrics for call volume and quality
- Participate in weekly training sessions to enhance skills
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college graduates encouraged)
- No prior experience required
- Strong verbal communication skills
- Proficient with basic computer applications
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Available for flexible shifts including weekends
- Must pass background check and drug screening