Job Description
Are you a recent graduate or looking to start your career without prior experience? MetroCorp Solutions is urgently hiring entry-level Customer Service Representatives in New York. This is your chance to join a dynamic team and build a rewarding career in customer service. We provide comprehensive training and a supportive environment to help you succeed.
What You'll Love About This Role:
- Immediate start date
- Competitive salary and benefits package
- Opportunities for growth and advancement
- Work in a collaborative and inclusive workplace
If you're motivated, eager to learn, and passionate about helping others, we want to hear from you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and courteous manner.
- Resolve customer issues and concerns efficiently to ensure customer satisfaction.
- Document all interactions and maintain accurate customer records.
- Collaborate with team members to provide seamless customer service.
- Participate in ongoing training to enhance product knowledge and service skills.
- Meet and exceed performance metrics, including call handling time and customer satisfaction scores.
Qualifications
- No prior experience required – we provide all necessary training!
- High school diploma or equivalent; college students are encouraged to apply.
- Excellent communication skills (both verbal and written).
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Basic computer proficiency and familiarity with Windows applications.
- Must be authorized to work in the United States.