Job Description
Are you ready to kickstart your career in a dynamic and supportive environment? Memphis Tech Solutions is currently looking for an enthusiastic Entry Level Customer Service Representative to join our growing team in Memphis, TN. We value our employees and are committed to providing comprehensive training, competitive benefits, and a clear path for advancement.
As a member of our team, you will be the face of our company, ensuring our clients receive the premium support they deserve. We offer a hybrid-friendly work culture and opportunities for professional development that you won't find elsewhere.
Why Join Us?
- Competitive Pay: Starting at $18.00/hour with performance bonuses.
- Comprehensive Training: No prior experience required; we teach you everything you need to know.
- Benefits Package: Medical, dental, and vision insurance.
- Growth Opportunities: Clear internal promotion tracks to Team Lead and Management.
Don't let this opportunity pass you by. Apply today to become a part of the Memphis Tech Solutions family!
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and chat with a focus on customer satisfaction.
- Resolve customer issues and complaints efficiently, escalating complex matters to senior management when necessary.
- Utilize CRM software to accurately document customer interactions and update account information.
- Assist clients with technical troubleshooting and product navigation.
- Collaborate with cross-functional teams to improve service processes and product offerings.
- Maintain a professional and positive demeanor during high-volume periods.
Qualifications
- High School Diploma or GED equivalent is required.
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and ability to learn new software quickly.
- Strong problem-solving abilities and a customer-first mindset.
- Reliable internet connection and a quiet workspace if working remotely.
- Ability to work flexible hours, including evenings and weekends as needed.