Job Description
Join Metro Career Connect's exclusive hiring event for motivated individuals seeking career growth without prior experience! We're seeking passionate Entry-Level Customer Service Representatives to join our dynamic team in Detroit. This is your chance to launch a rewarding career with comprehensive training, competitive benefits, and advancement opportunities. No experience required – just a positive attitude and eagerness to learn!
Why Join Us?
- Free on-the-job training and certification programs
- Health insurance, 401(k) matching, and paid time offCareer advancement pathways to leadership rolesCollaborative team environment with mentorshipCompetitive salary and performance bonuses
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve basic billing and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to enhance service quality
- Meet daily performance metrics and quality standards
- Participate in ongoing training sessions
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and listening skills
- Basic computer proficiency (typing, navigation)
- Ability to multitask in fast-paced environment
- Strong problem-solving aptitude
- Customer-focused mindset with empathy
- Reliable transportation to downtown Detroit location
- Must attend in-person hiring event on October 25th