Job Description
Join our dynamic team at TechGrowth Solutions Inc. as an Entry-Level Customer Service Representative! We're seeking motivated individuals with no prior experience to deliver exceptional support to our tech clients. Enjoy comprehensive training, competitive benefits, and a clear path to career advancement in San Jose's thriving tech hub. If you're passionate about helping others and eager to grow professionally, this is your opportunity to launch your career!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues using internal knowledge base
- Document interactions and maintain accurate records
- Collaborate with technical teams for complex escalations
- Contribute to process improvement initiatives
- Meet daily performance metrics and quality standards
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Proficiency with Microsoft Office Suite
- Ability to work flexible hours (including weekends)
- Customer-focused mindset with empathy
- No prior experience necessary – training provided!