Job Description
Are you ready to launch your career in a dynamic and supportive environment?
Horizon Customer Solutions is seeking a motivated Entry Level Customer Service Representative to join our growing team in Milwaukee. We pride ourselves on delivering exceptional service and are looking for individuals who are eager to learn, grow, and make a difference.
As a key member of our team, you will be the face of our brand, ensuring our clients receive the highest level of support. No prior experience is necessary; we provide comprehensive paid training to set you up for success.
Why Join Us?
- Competitive Salary: $45,000 - $55,000 per year.
- Full Benefits Package: Medical, dental, vision, and 401(k) matching.
- Growth Opportunities: Clear paths for advancement into management and leadership roles.
- Modern Work Environment: Collaborative office in the heart of Milwaukee.
Don't miss this opportunity to start your professional journey with a company that values your potential.
Responsibilities
- Respond to inbound customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints with patience, empathy, and effective problem-solving skills.
- Accurately process orders, updates, and account information using our CRM software.
- Collaborate with the sales and support teams to ensure a seamless customer experience.
- Document all customer interactions and transactions in our internal database.
- Identify opportunities to upsell products and services based on customer needs.
Qualifications
- High school diploma or GED is required; some college coursework is a plus.
- Strong verbal and written communication skills.
- Basic computer proficiency and ability to learn new software quickly.
- A positive attitude and a genuine desire to help others succeed.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Reliable transportation and willingness to work a standard full-time schedule.