Job Description
Join our dynamic team at Baltimore City Services as an Entry-Level Customer Service Representative! We're seeking enthusiastic individuals with no prior experience to provide exceptional support to our diverse clientele. Enjoy comprehensive training, competitive benefits, and a collaborative work environment in the heart of downtown Baltimore. Perfect for recent graduates or career changers looking to launch their professional journey.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve service issues using our knowledge base and internal resources
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics while maintaining quality standards
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (G accepted)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and adaptability
- Proficient with basic computer applications
- Positive attitude and willingness to learn
- Ability to work in a fast-paced team environment
- Must pass background check and drug screening