Job Description
Launch your career in customer service with no experience required! Pacific Northwest Solutions is seeking motivated Entry-Level Customer Service Associates for our Seattle headquarters. We provide comprehensive training and a supportive environment for career growth.
Join our team and develop valuable skills while serving diverse clients across technology and retail sectors. We offer competitive benefits, flexible scheduling options, and clear advancement pathways.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues using established protocols and CRM systems
- Document interactions accurately in Salesforce and maintain case records
- Collaborate with senior team members to escalate complex issues
- Meet performance metrics including first-call resolution and satisfaction scores
- Participate in ongoing product knowledge training sessions
- Support cross-functional teams during peak business hours
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary - training provided
- Strong verbal communication skills and active listening ability
- Basic computer proficiency with Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn new technologies
- Must pass background check and drug screening
- Authorization to work in the United States (required)