Job Description
Join our dynamic team at Urban Growth Partners and kickstart your career in the heart of NYC! We're seeking motivated individuals with no prior experience to join our award-winning customer service division. As a Customer Service Associate, you'll receive comprehensive paid training and mentorship from industry experts. Enjoy competitive benefits, growth opportunities, and a supportive work environment in Manhattan's bustling Flatiron District. Perfect for recent graduates or career changers looking to build professional skills in a fast-paced setting.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and account modifications using our CRM system
- Collaborate with team members to resolve complex customer issues
- Document interactions accurately in our customer database
- Participate in weekly training sessions to enhance product knowledge
- Contribute to team performance metrics and customer satisfaction goals
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication and problem-solving abilities
- Basic computer literacy and willingness to learn new software
- Positive attitude and ability to thrive in team environments
- Reliability and punctuality with consistent attendance
- Customer-focused mindset with patience and adaptability
- No prior experience required - training provided