Job Description
Ready to launch your career in NYC? Urban Solutions Inc. is seeking passionate individuals for our Entry-Level Customer Service Associate role—no experience required! We provide comprehensive training to help you succeed in a dynamic, supportive environment. Join our award-winning team and develop valuable skills while making a real impact on our clients' experiences.
As a key member of our client success team, you'll be the first point of contact for customers across diverse industries. This is your chance to build confidence, gain industry knowledge, and grow with a company that invests in talent. Our modern downtown office offers collaborative workspaces and opportunities for rapid advancement.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer issues efficiently using our proprietary CRM system
- Document all interactions and maintain accurate client records
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent (current students welcome)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and customer-first mindset
- Proficiency with basic computer applications and willingness to learn new tools
- Ability to thrive in a fast-paced, team-oriented environment
- Positive attitude and eagerness to develop professionally
- Reliable transportation to our Manhattan headquarters