Job Description
Launch your career with no experience required! Frontier Communications is seeking motivated individuals to join our award-winning customer service team in Colorado Springs. We provide comprehensive paid training and career growth opportunities for those eager to learn and grow. Enjoy competitive benefits, flexible scheduling, and a supportive team environment.
As a Customer Service Associate, you'll be the first point of contact for our valued customers, providing exceptional support while developing valuable professional skills. We welcome candidates from all backgrounds and offer a pathway to advancement within our company.
Responsibilities
- Deliver outstanding customer service via phone, chat, and email
- Resolve billing inquiries and technical support issues
- Process orders and service requests accurately
- Document interactions using CRM systems
- Collaborate with technical teams for complex resolutions
- Meet performance metrics for call quality and efficiency
- Participate in ongoing training programs
Qualifications
- No prior experience required
- High school diploma or equivalent
- Strong communication and active listening skills
- Basic computer proficiency
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to our Colorado Springs location
- Willingness to work flexible shifts including weekends