Job Description
Join our dynamic Jacksonville team as an Entry-Level Customer Service Associate! No prior experience is required – we provide comprehensive training to launch your career in customer support. This full-time role offers competitive pay, growth opportunities, and a supportive work environment. If you're a motivated individual with excellent communication skills and a passion for helping others, we want to meet you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve basic product/service issues using established protocols
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training programs
- Identify opportunities for process improvements
- Maintain positive brand representation in all interactions
Qualifications
- No prior experience required
- High school diploma or equivalent
- Strong verbal and written communication skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible hours including weekends
- Customer-focused mindset with patience and empathy
- Reliable transportation to our Jacksonville office
- Passion for continuous learning and self-improvement