Job Description
Join ExpressPay Solutions and transform your career with our revolutionary daily pay program! We're seeking dedicated Customer Service Specialists in San Jose to deliver exceptional support while enjoying immediate access to your earnings. No more waiting for payday – get paid daily for your hard work!
This full-time direct hire role offers competitive compensation, comprehensive benefits, and a dynamic team environment. If you thrive in fast-paced settings and want financial flexibility, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product concerns with efficiency
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (CSAT, resolution rate)
- Collaborate with cross-functional teams to improve processes
- Participate in ongoing training to enhance product knowledge
Qualifications
- 1+ years customer service experience
- High school diploma or equivalent (college preferred)
- Proficiency with CRM software (Salesforce/Zendesk)
- Strong problem-solving and conflict resolution skills
- Ability to work flexible hours including weekends
- Bilingual (English/Spanish) highly desirable
- Must pass background check and drug screening