Job Description
Join SwiftPay Solutions and transform your work-life balance with our revolutionary daily pay program! We're seeking passionate Customer Service Representatives in Fort Worth to deliver exceptional client experiences while enjoying instant access to your earnings through our secure mobile app. No more waiting for payday—get paid daily for your hard work!
This direct hire position offers full benefits including health insurance, 401(k) matching, and paid time off. Work in a modern, collaborative environment where your contributions are valued and rewarded. Apply today to start your career with a company that puts your financial needs first!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and account issues with empathy and efficiency
- Document all interactions in CRM systems with 100% accuracy
- Meet/exceed daily performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service protocols
- Participate in ongoing product training and skill development
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in B2C environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced digital setting
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to our Fort Worth headquarters