Job Description
Join our dynamic team at GlobalTech Solutions for an exclusive hiring event in Wichita, KS! We're seeking passionate Customer Service Specialists to fill immediate full-time roles with competitive benefits and career growth opportunities. This position offers on-the-spot interviews for candidates ready to start immediately. Relocation assistance available for top candidates from California!
Why Join Us?
• Competitive salary with quarterly bonuses
• Comprehensive health benefits (Day 1)
• Flexible remote/hybrid options post-training
• Clear advancement paths to leadership roles
• Company-sponsored certifications
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document cases accurately in Salesforce and CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly KPIs for resolution times and first-contact resolution
- Identify upsell opportunities for premium service packages
- Participate in bi-weekly team training and knowledge-sharing sessions
- Support cross-functional projects in marketing and sales departments
Qualifications
- Minimum 2 years customer service experience in B2B/B2C environments
- Proficiency with CRM tools (Salesforce, Zendesk, or HubSpot)
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including weekends/holidays
- Associate degree or equivalent technical certification preferred
- Experience handling high-volume ticket systems (100+ daily)
- Spanish language fluency a significant plus
- Valid driver's license for occasional on-site requirements