Job Description
Join our dynamic team in Charlotte, NC as an immediate-hire Customer Service Specialist! We're seeking passionate individuals to deliver exceptional client experiences while supporting our growing tech solutions portfolio. This role offers rapid onboarding, competitive compensation, and immediate benefits. Perfect for candidates ready to start their career journey without delay.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve technical issues using CRM systems and knowledge bases
- Document interactions and maintain accurate client records
- Collaborate with technical teams to escalate complex cases
- Meet/exceed monthly performance metrics (CSAT, resolution time)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or tech support experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Positive attitude with client-first mindset
- Availability to work flexible shifts (including weekends)