Job Description
URGENT HIRING: Immediate Direct Hire Opportunity in New York! Join our dynamic team as a Customer Service Specialist at MetroTech Solutions Inc. We're seeking passionate professionals to deliver exceptional client experiences in a fast-paced tech environment. This is your chance to launch or advance your career with competitive compensation, comprehensive benefits, and immediate start date.
As a key member of our support team, you'll resolve complex inquiries, drive customer satisfaction, and contribute to our industry-leading service standards. No delays – interviews happening this week!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical and billing escalations while maintaining service level agreements
- Document interactions in CRM systems and identify process improvement opportunities
- Collaborate with engineering teams to escalate critical product issues
- Maintain 95%+ customer satisfaction metrics through personalized solutions
- Train new hires on service protocols and product knowledge
Qualifications
- 3+ years of customer service experience in SaaS or tech industry
- Proven ability to resolve complex technical issues with empathy and efficiency
- Advanced proficiency in Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to thrive in high-pressure environments with competing priorities
- Bachelor's degree in Business, Communications, or related field preferred