Job Description
Join Coastal Solutions Group at our exclusive Hiring Event in Virginia Beach! We're seeking passionate Customer Service Specialists to deliver exceptional experiences for our growing client base. This is your opportunity to launch your career with a dynamic team committed to innovation and employee growth. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment. Apply now and interview on the spot!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and maintain accurate records in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for resolution time and satisfaction
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficient with Microsoft Office and CRM software
- Ability to work flexible hours including weekends
- Positive attitude and team player mentality