Job Description
Join our dynamic team at Austin Tech Solutions and launch your career immediately! We're seeking passionate Customer Service Specialists to provide exceptional support to our growing client base. Enjoy a collaborative environment with competitive pay, flexible scheduling options, and rapid onboarding. No experience necessary – we provide comprehensive training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product questions efficiently
- Maintain accurate client records in CRM systems
- Collaborate with technical teams to escalate complex cases
- Meet daily performance metrics for response times and satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (degree preferred)
- Excellent communication and problem-solving skills
- Ability to work in fast-paced environment
- Basic computer proficiency and typing (40+ WPM)
- Customer service experience a plus but not required
- Availability for flexible shifts including weekends
- Positive attitude and team player mentality