Job Description
Join our award-winning team at Global Tech Solutions as a Customer Service Representative with comprehensive paid training! We're seeking motivated individuals from diverse backgrounds to provide exceptional support to our clients. No prior experience required – we'll equip you with all the skills needed to succeed. Enjoy competitive pay, comprehensive benefits, and a welcoming workplace culture that celebrates international talent.
What We Offer:
- 4-week paid training program ($18/hour during training)
- Full-time position with growth opportunities
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Relocation assistance for qualified international candidates
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues using our proprietary CRM system
- Document interactions and maintain accurate case records
- Collaborate with technical teams to resolve complex problems
- Meet performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
- Support customer retention initiatives and satisfaction surveys
Qualifications
- High school diploma or equivalent (international degrees accepted)
- Fluent English communication skills (written and verbal)
- Basic computer literacy and typing proficiency (30+ WPM)
- Customer service mindset with problem-solving abilities
- Ability to work rotating shifts (including weekends)
- Valid work permit or visa (foreigner-friendly process available)
- No experience required – training provided