Job Description
Are you a dedicated problem solver with a passion for helping others? Heartland Solutions is looking for a talented Customer Service Representative to join our dynamic team in Wichita, KS. We pride ourselves on delivering exceptional service and building lasting relationships with our clients.
In this role, you will be the first point of contact for our valued customers, ensuring their inquiries are handled with empathy, efficiency, and professionalism. We offer a competitive salary, comprehensive benefits package, and a supportive work environment that fosters growth and development.
Why Join Us?
- Competitive hourly pay ($18.00 - $24.00)
- Comprehensive health, dental, and vision insurance
- Paid time off and holiday pay
- Professional development opportunities
- A collaborative and inclusive company culture
If you are ready to take the next step in your career, we want to hear from you!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve customer issues and complaints by identifying the root cause and providing effective solutions.
- Process orders, returns, and exchanges accurately using our CRM software.
- Build and maintain positive relationships with customers to ensure satisfaction and loyalty.
- Document all customer interactions and account information accurately in the internal database.
- Collaborate with the sales and technical teams to escalate complex issues and ensure follow-through.
- Stay up-to-date on company products, services, and policies to provide accurate information.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service, call center, or support roles is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency with computer systems, Microsoft Office Suite, and CRM software.
- Ability to work independently as well as part of a team.
- Reliable internet connection and a quiet workspace for remote or hybrid roles.