Job Description
Join our award-winning customer experience team at Minneapolis Innovations Inc.! We're seeking passionate individuals to deliver exceptional support and build lasting relationships with our valued clients. As a Customer Service Representative, you'll be the voice of our brand, ensuring every interaction exceeds expectations. Enjoy competitive benefits, professional growth opportunities, and a collaborative work environment in the heart of downtown Minneapolis.
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat with 95%+ satisfaction rate
- Resolve complex billing, technical, and account issues using CRM systems
- Proactively upsell products/services to enhance customer experience
- Collaborate with technical teams to escalate unresolved issues
- Maintain detailed documentation of interactions in Salesforce
- Contribute to process improvement initiatives
Qualifications
- 2+ years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced setting
- Associate degree or equivalent experience required
- Spanish language fluency highly valued
- Strong problem-solving abilities