Job Description
Join our award-winning team in the heart of New Orleans! Big Easy Solutions is seeking a passionate Customer Service Representative to deliver exceptional support experiences. As the first point of contact for our diverse clientele, you'll embody our commitment to Southern hospitality while resolving inquiries with efficiency and empathy. Enjoy a collaborative work environment in the Central Business District, competitive benefits, and opportunities for career growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with technical and billing departments
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities for service enhancements
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Basic technical troubleshooting knowledge
- Spanish fluency is highly desirable
- Positive attitude and resilience under pressure