Job Description
Join our award-winning customer experience team at Innovate Solutions Inc. in Tulsa! We're seeking passionate individuals to become the voice of our brand and deliver exceptional support to our valued clients. As a Customer Service Representative, you'll play a crucial role in building lasting relationships while enjoying competitive benefits and a vibrant workplace culture. If you thrive in dynamic environments and possess exceptional communication skills, this is your opportunity to grow with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex issues using CRM systems while maintaining accurate documentation
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify upsell opportunities to enhance customer satisfaction and company revenue
- Meet/exceed monthly performance metrics including resolution time and CSAT scores
- Contribute to process improvement initiatives through feedback and innovation
- Participate in ongoing training to enhance product knowledge and service techniques
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a B2C environment
- Proficiency with CRM platforms (Salesforce/Zendesk) and MS Office Suite
- Exceptional verbal/written communication and active listening skills
- Strong problem-solving abilities with a customer-first mindset
- Ability to work flexible shifts including evenings/weekends as needed
- Experience in high-volume call center environments is a plus
- Bilingual (English/Spanish) candidates strongly encouraged to apply