Job Description
Are you looking for a job that values your time and pays you on a consistent weekly schedule? Join our team at Pacific Supply Solutions in Sacramento, CA. We are currently seeking a dedicated Customer Service Representative to join our growing department. We pride ourselves on a fast-paced, supportive environment where your hard work is rewarded immediately.
As a key member of our team, you will be the first point of contact for our valued clients, ensuring their needs are met with efficiency and a smile. We offer a competitive hourly rate, health benefits, and opportunities for advancement.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with professionalism and accuracy.
- Resolve complex issues and escalate them to management when necessary to ensure client satisfaction.
- Process and verify customer orders, returns, and exchanges accurately.
- Maintain a comprehensive knowledge of our products and services to provide accurate information.
- Collaborate with the logistics and sales teams to streamline operational processes.
- Update customer records in the CRM system in real-time.
Qualifications
- High school diploma or GED required.
- Minimum of 1-2 years of experience in customer service or retail.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work flexible hours, including weekends and holidays.
- Must be reliable and available for consistent weekly shifts.