Job Description
Join our award-winning customer experience team as a Customer Service Representative in sunny Los Angeles! We're urgently seeking passionate individuals to deliver exceptional service and become the voice of our brand. Enjoy a collaborative work environment, comprehensive training, and opportunities for career growth in one of America's most vibrant cities.
Why Work With Us?
• Industry-leading benefits package including medical/dental/vision
• Generous paid time off and company holidays
• Professional development programs and advancement paths
• Modern downtown office with free parking and wellness amenities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve billing, technical, and product issues using CRM tools and knowledge base
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex escalations within SLAs
- Identify upsell opportunities and contribute to revenue goals
- Maintain 100% compliance with company policies and regulatory requirements
- Participate in monthly training to enhance product knowledge and soft skills
Qualifications
- 1+ years customer service experience in high-volume contact center environment
- Exceptional verbal/written communication skills with neutral accent
- Proficiency in CRM software (Salesforce preferred) and Microsoft Office Suite
- Ability to multitask across multiple communication channels
- Strong problem-solving skills with emotional intelligence
- High school diploma or equivalent; college degree preferred
- Flexible availability including evenings/weekends as needed
- Bilingual (Spanish) candidates strongly encouraged to apply