Job Description
Join our award-winning customer service team in Jacksonville, FL! We're urgently hiring passionate individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your contributions make a real difference. If you thrive in fast-paced settings and have a knack for turning challenges into opportunities, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex customer issues using problem-solving techniques and product knowledge
- Document all interactions accurately in CRM systems while maintaining strict confidentiality
- Collaborate with cross-functional teams to ensure seamless issue resolution
- Meet/exceed performance metrics for customer satisfaction (CSAT) and resolution times
- Proactively identify process improvement opportunities to enhance service quality
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a B2C or B2B environment
- Exceptional verbal/written communication skills with active listening abilities
- Proficiency in CRM software (Salesforce, Zendesk) and MS Office Suite
- Strong multitasking capabilities with attention to detail
- Ability to remain calm and solution-focused under pressure
- Valid driver's license and reliable transportation (if field support required)