Job Description
Join our dynamic team at NOLA Connect Solutions! We're urgently seeking passionate Customer Service Representatives to deliver exceptional experiences for our clients in the vibrant heart of New Orleans. As a key member of our support team, you'll be the voice of our brand—resolving inquiries with empathy, efficiency, and a touch of Southern hospitality. If you thrive in fast-paced environments and want to grow your career with an industry leader, apply today!
We offer comprehensive training, competitive benefits, and a collaborative culture where your contributions make a real difference. Ready to start your journey with us?
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and patience
- Resolve billing, technical, and service-related issues using CRM tools and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues and ensure timely resolutions
- Meet/exceed performance metrics including CSAT scores and response time targets
- Identify upsell opportunities and cross-reference client needs with service offerings
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in B2B or B2C environments
- Exceptional verbal/written communication skills with strong active listening abilities
- Proficient in CRM platforms (Salesforce experience highly valued)
- Ability to multitask and prioritize in high-volume, fast-paced settings
- Strong problem-solving skills with a customer-centric mindset
- Must be authorized to work in the United States