Job Description
Join our award-winning customer experience team in Charlotte! We're urgently seeking passionate Customer Service Representatives to deliver exceptional support to our growing client base. This is your opportunity to make an immediate impact in a dynamic, supportive environment with rapid advancement opportunities. Enjoy competitive compensation, comprehensive benefits, and a state-of-the-art downtown workspace.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional efficiency
- Document interactions and maintain accurate case histories in CRM systems
- Collaborate with technical teams to resolve complex service issues
- Identify upsell opportunities to enhance customer value
- Maintain 95%+ customer satisfaction metrics
- Participate in weekly performance improvement initiatives
Qualifications
- Minimum 2 years customer service experience in high-volume environments
- Proficiency with Salesforce and Zendesk platforms
- Exceptional written and verbal communication skills
- Proven ability to de-escalate difficult situations
- Strong typing speed (40+ WPM) and multitasking abilities
- Availability for flexible shifts including weekends
- High school diploma or equivalent; degree preferred