Job Description
We are seeking a dedicated Customer Service Representative to join our thriving team in Tulsa, OK. This is an immediate hire opportunity for a self-starter who thrives in a fast-paced environment. You will serve as the voice of our brand, ensuring our customers receive the world-class support they deserve.
In this role, you will handle a high volume of interactions, troubleshooting technical issues and providing product recommendations. We offer competitive pay, flexible scheduling, and a supportive culture focused on professional growth and employee well-being.
Responsibilities
- Respond to inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve complex customer issues with empathy and efficiency to ensure satisfaction.
- Maintain accurate and up-to-date customer records within our CRM systems.
- Collaborate with internal teams to escalate and resolve escalated tickets.
- Stay current on product knowledge to provide accurate information to clients.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Previous customer service experience is preferred but not required for immediate hires.
- Strong verbal and written communication skills with a focus on customer-centricity.
- Proficiency with Microsoft Office Suite and CRM software.
- Ability to work independently and manage time effectively in a fast-paced setting.