Job Description
Join our award-winning team as a Customer Service Representative in Nashville, TN! We're seeking a dynamic individual with exceptional communication skills to deliver world-class support to our diverse client base. Enjoy a collaborative environment with growth opportunities, competitive benefits, and the chance to make a real impact. If you thrive in fast-paced settings and are passionate about problem-solving, this is your next career move!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve product/service issues while maintaining high customer satisfaction scores
- Document interactions accurately in our CRM system and report trends
- Collaborate with cross-functional teams to address complex customer needs
- Contribute to process improvements to enhance service efficiency
- Meet monthly performance metrics for quality and response times
Qualifications
- 1+ years of customer service experience in a high-volume environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask and prioritize in fast-paced settings
- High school diploma or equivalent; college degree preferred